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Bluetooth connected but no sound on calls 3 years 3 months ago #1

  • Misse
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The dealer put a new radio in my kadjar yesterday as mine was dead, however today the Bluetooth will connect but there is no sound coming through when I make or receive calls. The dealer can't get it back in untill the weekend any suggestions I've unpaired and repaired the phone already

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Bluetooth connected but no sound on calls 3 years 3 months ago #2

  • duracel3634
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Have you tried the in-call volume?
It is basically the same control you use for the Radio but you must have an active call when you adjust.
Also, check your incall volume is turned up on the phone itself
2016 Black 1.2 TCE Signature Nav S Manual Petrol Bose with Tech Pack and Drop Tow Bar
Running Rlink 2 Version: 9.0.34.611 Boot 5661- Self activated Android Auto - Map Version: mappackage_tt_feu_mid_2018_06
Renault Austral Estate1.2 E-Tech FHEV Iconic Esprit Alpine 5dr Auto 4C

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Bluetooth connected but no sound on calls 3 years 3 months ago #3

  • Misse
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Done both of these but nothing at all

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Bluetooth connected but no sound on calls 3 years 3 months ago #4

  • duracel3634
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Sorry, I cannot offer any further suggestions, I assume you tried another phone?
I guess as it is now the weekend, you will probably be visiting the garage.
2016 Black 1.2 TCE Signature Nav S Manual Petrol Bose with Tech Pack and Drop Tow Bar
Running Rlink 2 Version: 9.0.34.611 Boot 5661- Self activated Android Auto - Map Version: mappackage_tt_feu_mid_2018_06
Renault Austral Estate1.2 E-Tech FHEV Iconic Esprit Alpine 5dr Auto 4C

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Bluetooth connected but no sound on calls 3 years 2 months ago #5

  • Richards
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Hi, did you manage to sort this issue? We are having the same problem, music streams fine. Just no sound during calls

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Bluetooth connected but no sound on calls 1 year 11 months ago #6

  • saldatoccio
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My RLINK2 was replaced, I since its replacement I am experiencing the same problem: there is no sound (and at the other end of the call they can't hear anything ) when I make/receive a call.

- I have tried with different phones
- The phone are paired to my car as Bluetooth devices, all permissions have been granted
- Volumes are set correctly
- Both phone and multimedia options are enabled
- I made a factory reset, just to be sure, but it did not help
- The multimedia part is working as expected, I can stream music via BT and it is reproduced without any issues
- I tried by enabling/disabling the "Phone ringtone" option in the Phone/Bluetooth set-up
- Call are made/closed/put on hold etc without problems, the only issue is that no sound is involved (=no ringtones, no voice)

It looks like there is not way to make it work and it was used to work with RLINK 2.x, now I am on RLINK 9.x as that was the version already installed on the new RLINK unit.

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