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Alloy Corrosion? 6 years 1 day ago #19

  • duracel3634
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Had a call from Renault CS yesteday who informed me that my local dealer feels it is not corrosion from the inside out but rather the wheel has been damaged by a stone chip so the corrosion is a result of that working from the outside in. I said that is the biggest bunch of tosh and I had heard that from one of the mechanics off the record when I first noticed it. I also informed him that I do not accept that conclusion one little bit.

He is now going to arrange for the wheel to be assessed by a body shop local to me for their opinion, so we will see what happens next!
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Last edit: by duracel3634.

Alloy Corrosion? 6 years 1 day ago #20

  • Shedder101
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sorry to hear that, but its standard it not our wheel fault.. hit them with the inferior finish not to specification 
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Alloy Corrosion? 6 years 1 day ago #21

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I'm hoping I can manipulate the body shop when I'm told which one to go to.
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Alloy Corrosion? 5 years 11 months ago #22

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I have had another response today from Customer services which seems a little more positive as shown below:

I have been in contact with Hendy's bodyshop as recommended by the service team at Hendy Eastbourne, who have advised me that the service team at Eastbourne should have submitted a warranty claim for the issue and awaited the response to it. I have spoken to a member of the service team there and have asked them to make contact with you so that a warranty claim can be submitted and progressed.

I apologise for the mis-information I was given and I hope that they will be able to move this forward shortly. I will contact you later in the week to check if Hendy have contacted you.
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Last edit: by duracel3634.

Alloy Corrosion? 5 years 11 months ago #23

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Well Hendyscalled me first thing this morning to book me in so I have arranged for 3rd Nov. 
As the guy said to me he wanted to book it in for repair I asked exactly what they are proposing to do, thinking it was going to be some kind of make good, but I have been assured I am getting a NEW wheel. I won't hold my breath until it is physically on the car me thinks.
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Alloy Corrosion? 5 years 11 months ago #24

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Woo Hoo, been to the dealer this morning, wheel now replaced, job done.
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Running Rlink 2 Version: 9.0.34.611 Boot 5661- Self activated Android Auto - Map Version: mappackage_tt_feu_mid_2018_06
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